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Mindbody Fitness Registration Questions

Questions & Answers

How do I sign up for fitness classes using the MINDBODY software?

You will need a PDOP mindbody account to reserve your classes. Please go to our Mindbody site to get started. You can reserve up to 90 days in advance.

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Can I cancel my unlimited class monthly fitness membership?

Yes. We try to remain completely flexible with your fitness needs. You can cancel at any time and there are no cancelation fees however you must cancel at least 3 days prior to your anniversary day to avoid being charged the subsequent month.

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Will I be charged for not showing up to a fitness class I was scheduled for?

You will be charged a visit if you do not cancel a minimum of 24 hours in advance of your fitness class. Did you know that you can do this through your online mindbody account? Also, for smart phone users, you can download the “Mindbody Connect” App, have your classes synced to your mobile calendar, and setup reminders to avoid missing a class and missing the cancelation deadline.

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How do I update my credit card autopay for my monthly fitness membership?

You can update your billing information under the “Profile Tab” listed under “My Info” within your mindbody account.

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Can I pay for my monthly fitness membership with Cash or Check?

Currently, you must have a credit or debit card in order to sign up online for the monthly unlimited class membership. Payments of cash or check is allowed if registering in person.

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Can I share my 10 pack of fitness classes with a family member or friend?

Fitness services can only be assigned to one person and sharing is not currently allowed.

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Can I drop into a mindbody fitness class without reserving a spot?

You are welcome to drop-in to a mindbody fitness class but we encourage you to sign up before to avoid the possibility of being turned away at the door due to the class being full.

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I used only 3 classes on my 10 pack and no longer would like to take classes. Can I get a refund?

All purchases are non-transferable and non-refundable.

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Where will my fitness mindbody class be held?

Fitness classes take place at either the GRC, RCRC, Dole Center, and Stevenson Center. Please reference your receipt, schedule, or confirmation email.

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How long is a 10 pack good for? Do I have to use all 10 in a certain amount of time?

A 10 pack of classes has an expiration date of 6 months from the date of purchase. If you have not used up your classes by the end of the 6 month period, you would lose the unused class visits.

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How far in advance can a monthly unlimited membership holder reserve classes?

Monthly membership holders can reserve up to 90 days in advance of the current day.  Since payment for each subsequent month is done on your anniversary day, you will need to select "Register as Unpaid" in order for the reservation request to complete. Once payment goes through for the new month, those reservations for that month will automatically be linked to your membership. In the event your payment is not made or does not go through, your upcoming class reservations may be canceled.

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