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Pools & Swimming Questions

Questions & Answers

I want to go to the pool, what do I do?

For the 2021 pool season, online pre-registration will be required for all pass holders and those looking to pay per visit. www.pdop.org/register

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What are the different ways to enter the pool? What are the costs?

A daily admission to Ridgeland Common or Rehm pool is $10. 

Pool passes can be purchased for $62 for Oak Park residents and $75 for non-residents.  Our NEW All-Access pool pass allows pass holders to attend any open swim (lap swim, family swim, pass holder swim, or public swim) with the purchase of one pass.

All persons must be pre-registered.

Unfortunately, unlike previous years, there will not be any reduced pass holder guest admissions allowed.

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When do I need to register by in order to attend the pool?

Registration cuts off at midnight the night before any scheduled pool time slots.

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How far out in advance can I register?

You can register up to 72 hours before the desired time slot.  That means at 2pm you can register for a 2pm time slot 72 hours in the future.

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When will the pool schedule be finalized and released?

The draft of the pool schedule will be released online on May 7th. More schedule information will be released month by month in case restrictions change over the Summer.

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Ok, I pre-registered, what should I expect when I arrive at the pool for my pre-registered time?

To expedite entry to the pool, we will have a quick entry line for those people who have their member access cards. You can get your mobile registration account access cards through the Amilia App available in your app store via your smart phone.  If you do not have your own access barcode handy, no problem, we can look you up to check you in but might take a bit longer and you will need to enter through a separate line.

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I do not have a smartphone or do not want to download it. What options do I have to get an access card for me and my family?

No problem, for pass holders, we can print your access card at RCRC if you upload a photo to your registration account member profile within your “My Account”. For guests without an annual membership, this is not an option so your choices are to download the app or have your name looked up at the gate.

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How early before my scheduled time should I arrive at the pool.

We are encouraging registered participants to arrive 5-15 minutes prior to the start of their time slot.

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Can I register for a pool time slot through the Amilia App?

Unfortunately, the app only houses your activity calendar and your account access cards. More features will be developed and released in the future.

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A. We would like to attend more than one time slot in a day. Are we allowed to do that?

Due to current capacity limitations and in an effort to serve as many people as possible, patrons must limit registration to one time slot per day. We expect all patrons to respect this policy.

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What will the lap swim look like in 2021?

Pre-registration is required and lap swim time will be divided into 50 minute time slots with 10 minutes in between to clear the deck and make space for the next group. There will still be 25 yard lap lane at Ridgeland at all times during public swim.

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I registered for 2 lap swims in a row, can I stay in the pool and continue to swim?

No, at this time, all swimmers must fully exit the facility then re-enter with the next group.

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How old do you have to be to enter the pool without an adult?

A child must be at least 12 years old to enter the pool without an accompanying adult during public swim times.  During Public and Pass Holder Swim, children under the age of 12 must be accompanied by an adult, 16 years of age or older, who remains inside the facility at all times. Oak Park Police will be contacted immediately regarding unattended children.

During Family Swim, patrons must be at least 18 years of age to supervise children under the age of 12. Patrons 12-17 must be accompanied by an adult.

Parents and Guardians 16 and 17 years of age may only enter the facility with up to two children under the age of 12.

Parents and Guardians 18 years of age and older may only enter the facility with up to four children under the age of 12.

Non-swimmers and swimmers wearing lifejackets must have an adult, 16 years of age or older, within arm’s reach of them at all times.

Patrons responsible for children under the age of 12 must be able to see their children at all times.

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What age are children are required to have a paid admission for swimming?

All ages are required to have paid admission.

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I have an old physical pass from a previous year. Will it work?

Your old card should still work. You can give Customer Service a call to make sure your old member number was added to Amilia.

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I have a relative or caretaker taking my children to the pool and they do not have my children’s access cards. What do I do?

If you have the app downloaded you can take a picture of the access cards and send them to the relative/caretakers phone.  They would then be able to pull up the access cards.

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I want to bring a friend to the pool. Can I pre-register them from my account?

We encourage all pool patrons to pre-register from the registration account they reside in.  This is important for safety reasons, emergency contact information, and to avoid complications with duplicate individuals in the system.

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We used to be able to get guests in to the pool for a discount, what is the price of a guest in 2021?

All guests will pay the daily admission rate of $10 per person and must pre-register from their own account.

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I forgot to pre-register but I see there are still openings in the time I want to go to the pool. Can I get in at the gate?

At this time we are not allowing any walk up entries that are not pre-registered.

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I pre-registered for a time slot but now it looks like it is going to rain. Can I cancel my enrollment and get a refund?

Cancellations are allowed without fee if done at least 24 hours in advance. If the pool ends up closing for 50% + of the allotted time slot due to weather or conditions out of the PDOP's control, you will be credited any fees paid back to your registration account.

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I had a combo pass last year when the pool closed. Will my pass work this year?

All combo pass holders were credited or refunded for the pool season from 2020. Therefore your pass will not be valid for the 2021 pool season unless you renew.

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Will the concession stands be open?

No, the concession stands will remain closed for the 2021 pool season.

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Can I bring outside food and beverages to the pool?

NEW for 2021, outside food is NOT permitted under COVID-19 guidelines:

  • Only plastic or metal water bottles allowed.

*Ridgeland Common and Rehm pool do offer vending machines for drinks.

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Can I bring a cooler into the pool?

No food will be allowed to enter the pool facility in 2021. Non-glass water bottles are allowed.

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Do I need a bathing suit to swim in the pool?

The Illinois Department of Public Health requires anyone in the water to have a lined bathing suit on at all times.  Leotards, board shorts, athletic shorts, or underwear are not considered bathing suits.

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Are non-swimmers required to pay to come to the pool?

Anyone who enters the facility is required to pay the entry fee.  The pool offers a variety of non-aquatic amenities such as a sand play area, areas for sun tanning, a concession stand, and grass areas.  Even those not swimming must pay the admission.

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Are there certified lifeguards at the pool?

The Park District of Oak Park pools are always supervised by lifeguards during scheduled hours.  All lifeguards are licensed through the International Lifeguard Training Program by Jeff Ellis and Associates.  For more information on lifeguard certifications please click here.

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When does the pool close for poor weather? Are refunds given?

The pools will close for cold weather, thunder, lightning, severe weather, or the imminent threat of severe weather. 

If thunder is heard or lightening is spotted, the pools must close for at least a half hour.  Pools will remain closed until 30 minutes have passed without thunder being heard or lightening being spotted. 

If the air temperature is below 68o the pools may close.  This depends on other factors including time of day, current pool attendance, perceived temperature, and amount of sunlight. 

In any of these situations refunds are not given for weather regardless of the amount of time in the facility before closing.

Please call the weather hotlines below or see our facility status page here:

https://www.pdop.org/parks/facility-schedules-conditions/

Rehm Pool - 708-725-2350

RC Pool - 708-725-2300

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What is the locker situation at Ridgeland/Rehm?

Lockers are available but you will need to bring your own lock. Locks are not available for purchase.

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What is the length of Rehm and Ridgeland Pools?

Both Rehm and Ridgeland pools are 50 meters long by 60ft wide. Ridgeland offers one 25 yard lap lane during all public, passholder and family swims.

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Are non potty-trained children allowed in the water?

Non potty-trained and recently potty-trained children are allowed to swim, but must have all of the following:

  • Rubber pants
  • Swim diapers
  • A lined bathing suit

Rubber pants and swim diapers are sold at the cashier booths at the pool.  In the event of an accident in the pool, the water must be cleared for 30 minutes.  Please help to keep the pool open by ensuring all non potty-trained and recently potty-trained children are wearing all the items listed above.

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When are the slides, diving boards, climbing wall open?

The slides, diving boards and climbing wall are open during all open swim times. These attractions are not open during lap swims or swim lessons.

Attractions may close due to low attendance, poor weather, or low staffing levels.

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What happens when pool capacity is reached?

Once the posted pool capacity is reached, staff will allow one person to enter for every one person that leaves in order to maintain a safe and enjoyable environment for all of our guests.

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Is the pool heated?

The pool is heated by the environment as well as a boiler. Staff strives to keep to water at 78o, as the optimal temperature for both lap swimmers and recreational swimmers. The temperature of the water varies based on the environmental conditions.

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What's the difference between family swim and public swim?

During family swim all patrons must be 18 years of age or older or supervised by someone who is 18 years of age or older.  During family swim, balls, toys, and floatation devices are allowed.  During public swim they are not.  The final difference is that safety break is only called for the last 10 minutes of every hour during public swim time and not during family swim. 

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Do you rent out the pool area for private parties?

The pool party option we offer is the Rehm Cabana Rental, however we do not offer private pool rentals at this time. Rehm Cabana Rental is suitable for about 20 guests, cost of admission is not included in the hourly rate. See more info about the Rehm Pool Cabana.

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Can my child wear water wings or bring pool toys?

No motorized toys at any time. Inflatable toys, masks and fins are ONLY allowed during Family and Passholder Swim. U.S. Coast Guard approved personal flotation devices (PFDs) are allowed. Water wings and other non-Coast Guard approved PFDs are prohibited. Children wearing PFDs must remain within arm’s length of their guardian.

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If my family are pass holders and we have cousins from out of town, could I bring them as my guest during pass holder only swim?

No, unfortunately pass holder only swim is for pass holders only in 2021. 

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If our nanny wants to bring our kids to the pool, will she need to pay the $10 every time? Or how does that work? Our whole family has a pool pass.

Every guest will have to pre-register and either pay the $10 daily admission or register for $0 if they already purchased the pool pass. 

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Are there any lap lanes available during the family or public swim times?Thanks.

Yes, there is a 25 yard lap swim at Ridgeland Pool during passholder and public swim. During adult swim, there is a 50 meter lane put into the pool and the 25 yard is taken out.

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Swimming for adults schedule

At this time, the summer 2021 pool schedule will be released with the Summer 2021 brochure. The brochure will be posted online May 7th. 

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Are there rules for diving boards at the pools?

All users MUST be strong swimmers to use the diving board. Rehm diving well is 16’ deep while Ridgeland is 12’ deep.

• Improper use of the diving board may expose the user to physical harm.

• Participants assume full responsibility for any injury which might occur.

• Cartwheels and handstands are prohibited on the board.

• Running is prohibited on the diving board.

• Users may only take one bounce before entering the water.

• Patrons must dive or jump straight from the edge of the board, inverted and

backward dives are prohibited.

• Only one person on the board at a time.

• Be sure diving area is clear, and previous user has made it to the ladder

before entering the water.

• Pay attention to additional instructions by the lifeguard.

Any infraction of the diving well rules can result in suspension from the Park District Pools.

Patrons who are rescued by the lifeguard due to lack of swimming abilities will be prohibited to enter the diving area for the remainder of the day. Patrons who abuse the skills of our lifeguards can and will be banned from Park District pools.

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