Park District of Oak Park

Performance: Staff Excellence

Meeting Our Mission | Customer-Focused | Financially Strong | Infrastructure Development & Preservation  | Organizational Excellence | Staff Excellence

Strategic Initiative: Staff Excellence

The most important asset of any organization is its staff.  The Park District strives to develop an excellent leadership system and encourages staff development at all levels of the organization. The following charts measure current staff satisfaction as an employee and with training opportunities, as well as employee turnover and staff wellness.


Current Year Performance Overall




 

Employee Job Satisfaction

The Park District defines the metric as the average percent of part-time and full-time employees who agree or strongly agree in Job Satisfaction Score.

2020 Update

Who are the stakeholders impacted?
Staff

What does the data say?
28 full-time and 113 part-time employees participated in 2020. Employees gave a 96 out of 100 rating down 1% from 2019.

What is causing the data trend?
The highest ratings were satisfaction with “customer service”(98%) and “senior leadership” (98%). Areas where we could improve are satisfaction with
“communication”(91%).

What actions have we taken?
To improve satisfaction with "communication," the District sought new avenues to connect employees to information including video-taping the all-staff meetings.

What outcome are we trying to achieve?
Systematic approaches to maintain and improve our infrastructure.

 



Training Satisfaction

The Park District defines the metric as the average “Overall Quality” score, on a scale of 0-10, given by staff through the Park District’s Training Evaluation from the current year.

2019 Update

Who are the stakeholders impacted?
Staff

What does the data say?
Satisfaction was up almost 9% from 2018.

What is causing the data trend?
The highest scores were in “Easy to Understand” (8.59) and “Facilitators Prepared” (8.44). Areas for improvement include “Networking” (6.69), “Learned Something New” (7.53) and “Presentation Quality”
(7.97). One challenge we face is lack of dedicated training space.

What actions have we taken?
To improve satisfaction with "communication," the District sought new avenues to connect employees to information including video-taping the all-staff meetings.

What outcome are we trying to achieve?
To foster a culture of continuous learning, encouraging staff excellence.



Wellness Program Participation

The Park District defines the metric as the total number of participants in Park District employee wellness programs.

2019 Update

Who are the stakeholders impacted?
Staff

What does the data say?
Participation in the Park District's full-time wellness reimbursement program was up 34% and PDRMA sponsored events was equal to 2018. With PDRMA providing more and more wellness opportunities, the District decided to focus its metrics on these programs moving forward.

What is causing the data trend?
The Wellness Team engaged staff with new challenges and competitions

What outcome are we trying to achieve?
To lead and develop staff, encouraging staff excellence.

Park District of Oak Park

218 Madison St., Oak Park, Il 60302
P: 708.725.2000 F: 708.383.5702

© 2018 Park District of Oak Park.
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