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Performance: Organizational Excellence

Meeting Our Mission | Customer-Focused | Financially Strong | Infrastructure Development & Preservation  | Organizational Excellence | Staff Excellence

Strategic Initiative: Organizational Excellence

The Park District strives to be a model government organization both in the Oak Park community as well as in the field of parks and recreation.  The following charts measure the current quality of the Park District's efforts regarding risk management, environmental sustainability, operations, and in accomplishing goals and completing plan objectives.

Internal Service Satisfaction

In order to staff to be able to effectively serve our external customers, it's important that staff are supporting each other internally to the highest level possible. The Internal Service Satisfaction Score is the average score, on a scale of 0 to 10, given by staff in the current year regarding their experience with the internal customer service provided by other departments.

Accident/Incident Reports

Accident/Incident Reports include the number of accident and/or incident reports of a serious nature that were submitted to the Park District's risk management association in the current year as reported by staff. These reports are submitted proactively and do not necessarily result in a claim against the Park District or indicate that the accident and/or incident was the fault of the Park District.

Goals & Objectives

This area measures the status of all goals and/or objectives as planned in the current year as part of the Park District's Budget (annual department goals), Strategic Plan, and Comprehensive Master Plan.

Environmental Scorecard Results

This shows the score received on the Illinois Park & Recreation Association Environmental Scorecard self-assessment, which is completed by staff on a bi-annual basis.

Accreditations & Awards

The Park District works to be a leader among park and recreation agencies throughout the country.  By voluntarily submitting itself to the above accrediation and awards processes, the community and staff can be assured that the Park District meets or exceeds current industry standards and has processes in place to best serve the Oak Park community.   

ACAaccreditation  American Camping Association (ACA) Accredited
Jeff-Ellis-Assoc.-Logo-Color-2-1024x1024 Ellis & Associates Aquatic Safety & Risk Management Award Winner
logo-PDRMA Park District Risk Management Agency (PDRMA) Level A Accreditation
gfoa_cafr Government Finance Officers Association (GFOA) Certificate of Achievement for Excellence in Financial Reporting
gfoa_budget Government Finance Officers Association (GFOA) Distinguished Budget Presentation Award

Illinois Distinguished Agency Accreditation, 2014-2019


Commission for Accreditation of Park & Recreation Agencies (CAPRA) National Accreditation - 2015-2019

Park District of Oak Park Application/Self-Assessment


NRPAGold National Parks & Recreation Association (NRPA) Gold Medal Award - 1966, 2015



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