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Performance: Meeting our Mission

Meeting Our Mission | Customer-Focused | Financially Strong | Infrastructure Development & Preservation  | Organizational Excellence | Staff Excellence

Meeting Our Mission

The Park District's mission is "In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities."  The measures below reflect our mission, measuring both the number of people served through the Park District's programs, parks, and facilities, as well as customers' satisfaction with their experiences.

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Current Year Performance Overall




 

Program Registration

The Park District defines the measurement as the total number of program and event registrations sold in the current year through the Park District’s recreation software, after any cancellations or refunds have been processed. This measure does not include participation in drop-in programs not requiring registration, including special events.

2019 Update

Who are the stakeholders impacted? 
Program participants and staff

What does the data say?
An increase in 3.3% in program registrations

What is causing the data trend?
The increase can be attributed to growth in FLW (good weather and marketing), nature/outdoors (increase program offerings), and active adults (merging with the Senior Center).

What outcome are we trying to achieve?
Fulfill our mission of "In partnership with the community, we enrich lives by providing meaningful experiences throughprograms, parks, and facilities."

 

 



Pass Sales

 
The Park District defines the measurement as the total number of passes and punch cards sold in the current year through the Park District’s recreation software. This measure does not include replacement passes sold for a lost ID card.
 

2019 Update

Who are the stakeholders impacted
Pass holders and staff

What does the data say?
A drop of 16% in pass sales

What is causing the data trend?
The drop can partially be attributed to pool pass sales being included in the 2018 Black Friday Sale but not in 2019. As a result, we have taken pool pass sales out of future Black Friday sales.

What outcome are we trying to achieve?
Fulfill our mission of "In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities."

 



Satisfaction with Parks & Programs

The Park District strives to have satisfied customers and patrons in its parks. Both scores are about the same as last year. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Park & Facility Evaluation from the current year.

The Park District strives to have satisfied customers. The Park District defines the measurement as the average “Overall Experience” score, on a scale of 0-10, given by respondents to the Park District’s Program & Event Evaluation from the current year.













 



 

2019 Update

Who are the stakeholders impacted?
Park patrons and participants

What does the data say?
Faciity overall satisfaction dropped by about 1.9% and program satisfaction was overall neural from 2018

What is causing the data trend?
The lower facility scores may be due to Carroll and Stevenson construction. The main concern for recreation and programming satisfaction is related to price. As a result prices increases are frozen in 2020.

What outcome are we trying to achieve?
Fulfil our mission of "In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities."
 


Refunds and their Financial Impact

The Park District focuses on decreasing refunds for avoidable reasons (wait-list, low enrollment, dissatisfaction). The Park District defines the measurement as total refunds given for avoidable reasons.

 

2019 Update
Who are the stakeholders impacted?
Program participants

What does the data say?
A drop of 17% in avoidable refunds

What is causing the data trend?
The drop can be attributed to improvements in refunds for General Recreation, Nature/Outdoor and Youth Athletics programming due to few cancellations than 2018.

What outcome are we trying to achieve?
Fulfill our mission of "In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities."
 

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