Performance: Meeting our Mission
Meeting Our Mission
The Park District's mission is "In partnership with the community, we enrich lives by providing meaningful experiences through programs, parks, and facilities." The measures below reflect our mission, measuring both the number of people served through the Park District's programs, parks, and facilities, as well as customers' satisfaction with their experiences.
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Program Registrations include the total number of program and event registrations sold through the Park District's RecTrac software, after any cancellations have been processed. This does not include participation in drop-in programs not requiring registration, such as special events. Additionally, registration for adult sports leagues counts as one registration per team. Program registrations are placed with the year that the program takes place, not when the registration transaction occurred, which is why some registrations may appear in the upcoming year.
The number of people served through program sales and registrations reflects our mission and drives our ability to meet our goal of increasing the percentage of non-tax revenue to a ratio of 50/50 by 2020. Registrations have grown 13.4% compared to this time last year, driven by increased offerings at the rink, youth sports, and community programs. These changes came from better listening to residents and identify unmet needs. The result has been steady growth in registration and increased revenue.
Pass Sales include the total number of passes and punch cards sold in the current year through the Park District's RecTrac software. This measure does not include replacement passes sold for lost ID cards.
Satisfaction with Parks & Programs
Satisfaction with Parks & Programs includes the average scores, on a scale of 0-10, given by respondents to the Park District's Park & Facility Evaluation and the Park District's Program & Event Satisfaction.
Cancellations & Refunds
Avoidable refunds include the number and dollar amount of refunds issued because of reasons that the Park District strives to minimize. These reasons include cancellations of classes due to low enrollment, participants that were waitlisted and could not find a suitable spot in an alternate class, or cancellations due to participant dissatisfaction with some aspect of the service.
As a sign of good service, the Park District always strives to help a customer find a suitable alternative when a cancellation is made for any reason and works to keep the "Transferred" percentage as high as possible. However, if an alternative can't be found, the percentage of customers who decide to keep their refund on their household account is another good indicator of our customers' satisfaction with the Park District and intentions to use Park District services in the future.