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Performance: Customer-Focused

Meeting Our Mission | Customer-Focused | Financially Strong | Infrastructure Development & Preservation  | Organizational Excellence | Staff Excellence

Strategic Initiative: Customer-Focused

As stewards of public resources, it is important that the Park District remains focused on the current and future needs of all Oak Park residents. The following charts measure the Park District's efforts in reaching members of the community of all ages and backgrounds, as well as customers' satisfaction with the service provided by the Park District.


Oak Park Household Participation

The Park District serves the community in many ways, many of which can be difficult to track. In 2014, the Park District completed a Community Needs Assessment in which 93.9% of respondents indicated that they or a member of their household has visited a park in the past year. Another way the Park District is able to determine service to Oak Park households is by examining the transactions that take place when a customer registers for a program, purchases a facility pass, rents a facility, or donates to the scholarship fund.

Note: Household Participation includes the total number of unique Oak Park resident household accounts that have completed a transaction of any kind processed through the Park District's RecTrac software system in the current year. This does not include undocumented activity (visiting a park or attending an event that does not require registration such as an outdoor concert. 

The percent of Oak Park households that completed a transaction with the Park District in prior years included:

2013 2014 2015 2016 2017
26% 30% 29% 31% 31%

2018 Update

The Park District strives to serve all households in Oak Park. We have seen a slight increase in participation over the last 5 years. Numbers have been driven by maximizing facility space, outreach to new residents, and assessing fees. The results have been happy residents and increase program participation.


Oak Park Age Group Participation

Oak Park Participation in Registered Programs & Passes by Age Group includes the total number of unique Oak Park residents that have registered for a program or league or purchased a pass in their name processed through the Park District's RecTrac software system in the current year. This does not include undocumented activity (visiting a park or attending an event that does not require registration such as an outdoor concert or other types of activity such as renting a facility).



Program & Pass Scholarships

Note: Oak Park Pass & Scholarship includes the number of Oak Park households that have used scholarship funds made available by the Park District as well as the total amount awarded in each year.

2018 Update

The Park District provides scholarships to serve low-income residents. Our numbers have grow over the last few years. Staff recognized in 2016 that we needed to diversify participation and increase marketing outreach to improve our numbers. As a result, we engaged District 97 to have them educate and refer families. We also allow more options for seniors to qualify. As a result, we have seen more non-youth users, more partnerships, and more participation.



Service Satisfaction

These results include the average score, on a scale of 1-10 (where red is very poor and green is very positive), from the Park District's Satisfaction Survey indicating customer satisfaction with the service provided by the Park District.



 

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